Questions / FAQ section
All of our products are handmade with love and made to order. This means it takes us from 2 to 5 days to prepare your order.
When it’s ready, you’ll receive an email notification.
If you need your order in a hurry, please reach out to us at HOLA@SIBILIA-ACCS.COM and we will do our very best to expedite it.
Please note that we do not ship on Saturdays, Sundays or national holidays.
Worldwide orders are flat fare of $15 (US dollars).
Our delivery window is, for US, 2-3 days and rest of the world one week.
We ship by FedEx.
We suggest you store your pieces in a dry and fresh place, away from humidity and light.
A drawer or a jewelry box would be ideal.
Store your pieces separately or wrap them in a soft cloth to prevent scratches or marks.
Avoid contact with water. Always remove pieces before washing your hands, showering, or swimming.
Put your jewelry on after applying perfume or hair products. This will avoid contact with chemicals that may alter the materials.
By nature, patina changes slowly over time. To preserve this unique surface, we apply a clear coat over the pieces. Avoid contact with abrasive products for the protection to last longer.
These are the brighter colors of our palette. They are made by coating brass sheets with layers of pigment. To prevent cracks, do not bend or apply pressure on the pieces. Clean by wiping with a soft cloth.